TELECOM 247

> I dont think I can stand it anymore.
> A buddy across town (Cambridge) has a similar set-up and EXACTLY the
> same problems - so it aint me !
>
> Set-up:
> VirginMedia line (also have VM BB and TV).
> VM calls are fine (but very expensive)
> One-Tel calls (via 0800 access) are fine (but only a bit less
> expensive). I use One-Tel for work to get a separate bill.
> 1899 calls (via 0800 access) are crap (but very cheap).
>
> 1899 problems:
> 1. By far the most serious. Calls drop out. Maybe after 10 seconds,
> maybe after 2 minutes, maybe not at all. Problems about 25% of the
> time. You suddenly realise you talking to yourself - no obvious clicks
> or anything.
> 2. Crap quality - Delays, poor audio which maybe one-directional.
>
> I have reported this to 1899 and received an automated reply.
> No follow up, or call-back. No improvement, no credits on my bill.
> Zero customer service.
>
> As 18866 and 18185 are the same company, I expect they would be same.
>
> If I dont get a quick solution to 1899 issues, Im thinking of taking
> VM 24/7 geographic for Ł8 per month. VMs 200 mins of international,
> geographic, 0870, mobile, etc at Ł9 does not seem like a great deal
> for me.
> Skype at 1.5p per min looks interesting, but not convenient unless Im
> sat at my PC.
>
> Anybody from 1899 reading this NG who would like to comment ?
> Do other 1899 users have the same issues ?
>
> TIA.
>
> Fred
>
>