Allan Gould wrote:
> Alan wrote:
>> Allan Gould wrote:
>>
>>>
>> Yes exactly the same problem - happening on the base unit.
>>
>> I bought mine via Amazon.co.uk - if by chance you bought it from
>> someone who provides support would be interested to hear what they
>> suggest.
>
> Bought mine from
http://www.federalcommunications.com/
> When I rang the support line mentioned in the manual (think its vtech,
> at least the email address is vtecheurope.com), after a few preliminary
> questions and suggestions, the woman I spoke to seemed to suggest that
> if I couldnt resolve it to ring back for a returns number and send it
> back. Havent gone down this avenue yet.
>
Only response from BT help people (VTech Europe) is a recommendation to
reset the phone as below
RESET FOR DIVERSE 6350
PRESS MENU ONCE
then type in
*0#0*0#
(STAR,0,HASH,0,STAR,0,HASH)
PLEASE NOTE THIS WILL NOT BE DISPLAYED ON THE SCREEN
PRESS BACK AND THEN MENU
DISPLAY WILL SHOW SUPPORT
PRESS OK
SCROLL DOWN TO RESET
PRESS OK
THE DISPLAY WILL SHOW RESET BS TOTAL ?
PRESS YES
Resetting to factory settings will erase all entered details from the
phone.
If this fails see relevant exchange procedure.
Regards
Alan
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Posted: 2007-06-08 23:14:55
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