TELECOM 247

> If I have 4 incoming BT lines all with the same phone number, and I want
> to change them to 2 with a different number.
> If I call BT and get them to split it into 2 services (2 lines on one
> number then 2 lines on another), will I save 2 lots of installation fees
> when compared to cancelling all 4 lines then getting 2 back with a new
> number? (If that all makes any sense).
>
> All lines are normal Analogue PSTN lines.

>Surely, if theyve all got the same phone number, that means theyre
>extensions?

>If thats the case, then its Ł74.99 to get a new exchange line in,
>and then Ł45ish to do an extension shift, IIRC.

> On 20 Apr 2006, Nicholas Thomas wrote:
>
>> Surely, if theyve all got the same phone number, that means theyre
>> extensions?
>
> Youve not heard of a multi-line group - can be arranged so if line 1
> is busy, line 2 rings, then line 3, then line 4... or round-robin
> where they will ring, in sequence, so position 1 doesnt take 50% of
> calls, only the regular 25%, assuming all 4 have staff available, and
> that the call durations are reasonably similar.
>
>> If thats the case, then its Ł74.99 to get a new exchange line in,
>> and then Ł45ish to do an extension shift, IIRC.
>
> Someone else pointed out the price has gone up from 74.99 to 99.99
> (and assuming these lines are for business, then likely to be +VAT)

> On 20 Apr 2006, Nicholas Thomas wrote:
>
>> Surely, if theyve all got the same phone number, that means theyre
>> extensions?
>
> Youve not heard of a multi-line group - can be arranged so if line 1
> is busy, line 2 rings, then line 3, then line 4... or round-robin
> where they will ring, in sequence, so position 1 doesnt take 50% of
> calls, only the regular 25%, assuming all 4 have staff available, and
> that the call durations are reasonably similar.
>
>> If thats the case, then its Ł74.99 to get a new exchange line in,
>> and then Ł45ish to do an extension shift, IIRC.
>
> Someone else pointed out the price has gone up from 74.99 to 99.99
> (and assuming these lines are for business, then likely to be +VAT)

> Peter M - 0870 432 9632 wrote:
>> On 20 Apr 2006, Nicholas Thomas wrote:
>>
>>> Surely, if theyve all got the same phone number, that means theyre
>>> extensions?
>>
>> Youve not heard of a multi-line group - can be arranged so if line
>> 1 is busy, line 2 rings, then line 3, then line 4... or
>> round-robin where they will ring, in sequence, so position 1
>> doesnt take 50% of calls, only the regular 25%, assuming all 4 have
>> staff available, and that the call durations are reasonably similar.
>>
>>> If thats the case, then its Ł74.99 to get a new exchange line in,
>>> and then Ł45ish to do an extension shift, IIRC.
>>
>> Someone else pointed out the price has gone up from 74.99 to 99.99
>> (and assuming these lines are for business, then likely to be +VAT)
>
> Thats what Im trying to avoid paying. They arent extensions, they
> are a multi-line group.

> Peter M - 0870 432 9632 wrote:
> > On 20 Apr 2006, Nicholas Thomas wrote:
> >
> >> Surely, if theyve all got the same phone number, that means
theyre
> >> extensions?
> >
> > Youve not heard of a multi-line group - can be arranged so if
line 1
> > is busy, line 2 rings, then line 3, then line 4... or
round-robin
> > where they will ring, in sequence, so position 1 doesnt take 50%
of
> > calls, only the regular 25%, assuming all 4 have staff available,
and
> > that the call durations are reasonably similar.
> >
> >> If thats the case, then its Ł74.99 to get a new exchange line
in,
> >> and then Ł45ish to do an extension shift, IIRC.
> >
> > Someone else pointed out the price has gone up from 74.99 to 99.99
> > (and assuming these lines are for business, then likely to be
+VAT)
>
> Thats what Im trying to avoid paying. They arent extensions, they
are
> a multi-line group.

>
> Theres two different things here, and which you have will surely
> affect the cost of change. There is multi-group as described where
> there are several lines all on one number; then there is hunt group.
> AIUI a hunt group is a number that, when dialled, looks across several
> lines all of which have their own numbers. If you have a hunt group
> then I would have thought the cost would be less as it is just an
> exchange reprog exercise?
>