TELECOM 247

> The new BT Option 3 call plan is cheaper than my old arrangement with
> TalkTalk so I decided to change. Yesterday I had an email from TalkTalk
> saying my latest bill was available to view online. When I tried to view
> it the bill the web page said I could not do so because my account had
> been disconnected. When I queried this I was told that they would send me
> a paper bill. I asked if they could email it and was told this could not
> be done. I then asked them to forward my formal complaint this was the
> reply from their Customer Relations Department.
>
> Thank you for your e-mail regarding your TalkTalk account.
>
> I apologise for any inconvenience that may have been caused due to your
> final bill and any unsatisfactory Customer Service you may have
> experienced.
>
> I understand that you wish to receive your final bill via Online account
> or e-mail, however we are only able to process your final bill in a
> paper format due to your account being disconnected.
>
> We are unable to send any letter complaints on behalf of yourself as we
> have not got the facilities in our Department. However, a complaint has
> been logged on our Complaint Database by Angela and your complaint
> reference number is ******. Our Complaint Database is frequently looked
> at and any reoccurring issues are investigated.
>
> I have passed your comments on to our Service Improvement Department so
> in future, we can improve our customers experience.
>
> So their Customer Relations Department has no facilities forward
> complaints, or it appears deal with them. Unbelievable!
>
> Peter Crosland
>
> g6jns@yahoo.co.uk
>

> Peter Crosland wrote in message
> news:3u2dnffaQbNEkGjaRVnygwA@plusnet...
>> The new BT Option 3 call plan is cheaper than my old arrangement with
>> TalkTalk so I decided to change. Yesterday I had an email from
>> TalkTalk saying my latest bill was available to view online. When I
>> tried to view it the bill the web page said I could not do so
>> because my account had been disconnected. When I queried this I was
>> told that they would send me a paper bill. I asked if they could
>> email it and was told this could not be done. I then asked them to
>> forward my formal complaint this was the reply from their Customer
>> Relations Department. Thank you for your e-mail regarding your TalkTalk
>> account.
>>
>> I apologise for any inconvenience that may have been caused due to
>> your final bill and any unsatisfactory Customer Service you may have
>> experienced.
>>
>> I understand that you wish to receive your final bill via Online
>> account or e-mail, however we are only able to process your final
>> bill in a paper format due to your account being disconnected.
>>
>> We are unable to send any letter complaints on behalf of yourself as
>> we have not got the facilities in our Department. However, a
>> complaint has been logged on our Complaint Database by Angela and
>> your complaint reference number is ******. Our Complaint Database is
>> frequently looked at and any reoccurring issues are investigated.
>>
>> I have passed your comments on to our Service Improvement Department
>> so in future, we can improve our customers experience.
>>
>> So their Customer Relations Department has no facilities forward
>> complaints, or it appears deal with them. Unbelievable!
>>
>> Peter Crosland
>>
>> g6jns@yahoo.co.uk
>>
> The remarkable thing is that you appear to be surprised, Peter.
> I would have thought that you would have been hardened to it by now
> with TT.

>So their Customer Relations Department has no facilities forward complaints,
>or it appears deal with them. Unbelievable!

> On Thu, 3 Apr 2008 18:03:21 +0100, Peter Crosland
>
> wrote:
> >So their Customer Relations Department has no facilities forward complain=
ts,
> >or it appears deal with them. Unbelievable!
>
> How else can they say, with their hand on their heart, that they have
> never received a single compaint?
>
> --
> Regards, Paul Herber, Sandrila Ltd.http://www.sandrila.co.uk/ =
http://www.pherber.com/

I transferred away from TalkTalk a few months ago and am owed about
Ł4.60 in advance line rental id paid, which is due to be refunded -
they have since sent me a bill showing the minus amount, but have not
made arrangements to pay me what im owed. This small amount im not
really bothered about. What was funny was when recently they called me
up with some special offer on the basis of being a loyal customer -
I had fun with that one. Shows you how incompetent big companies are.

> The new BT Option 3 call plan is cheaper than my old arrangement with
> TalkTalk so I decided to change. Yesterday I had an email from TalkTalk
> saying my latest bill was available to view online. When I tried to view
it
> the bill the web page said I could not do so because my account had been
> disconnected. When I queried this I was told that they would send me a
paper
> bill. I asked if they could email it and was told this could not be done.
I
> then asked them to forward my formal complaint this was the reply from
their
> Customer Relations Department.
>
> Thank you for your e-mail regarding your TalkTalk account.
>
> I apologise for any inconvenience that may have been caused due to your
> final bill and any unsatisfactory Customer Service you may have
> experienced.
>
> I understand that you wish to receive your final bill via Online account
> or e-mail, however we are only able to process your final bill in a
> paper format due to your account being disconnected.
>
> We are unable to send any letter complaints on behalf of yourself as we
> have not got the facilities in our Department. However, a complaint has
> been logged on our Complaint Database by Angela and your complaint
> reference number is ******. Our Complaint Database is frequently looked
> at and any reoccurring issues are investigated.
>
> I have passed your comments on to our Service Improvement Department so
> in future, we can improve our customers experience.
>
> So their Customer Relations Department has no facilities forward
complaints,
> or it appears deal with them. Unbelievable!

>
> Peter Crosland
>
> g6jns@yahoo.co.uk

>> So their Customer Relations Department has no facilities to forward
>> complaints, or it appears deal with them. Unbelievable!
>
> i think the regulator would like to know they dont have a working
> complaints scheme - try ofcom?