TELECOM 247

> Had a flyer in with my statement today saying that Barclaycard are
> moving from 0870 to 0844 for their customer services number. Suppose
> it has to be applauded, but as the flyer says, 0844 will still incur
> a call setup charge of 6p and then 5p/minute. At least they publish
> a geographic number.

> http://www.barclaycard.co.uk/personal-home/customer-service/contact-li
> st/index.html

>acdeag wrote in message
>news:nemoWed022708034734@news.individual.net
>
>[snip]
>
>: : This may be the first instance of Ofcoms wish for 0870
>: : to move to 03 numbers not working. Companies seem
>: : unwilling to lose their income stream, I suppose 0844
>: : will still give them that. In fact 0844 may cost the
>: : user more at certain times than 0870 did.
>
>Had a similar letter this week from Orange (was Wanadoo was Freeserve)
>saying the same thing. No sign of a geo number.....
>
>
>Ivor

>Had a flyer in with my statement today saying that Barclaycard are
>moving from 0870 to 0844 for their customer services number. Suppose it
>has to be applauded, but as the flyer says, 0844 will still incur a call
>setup charge of 6p and then 5p/minute.
>
>http://www.barclaycard.co.uk/personal-home/customer-service/contact-list/index.html

>At least they publish a
>geographic number.

>On Wed, 27 Feb 2008 13:28:54 +0000, Allan Gould
> wrote:
>
>>Had a flyer in with my statement today saying that Barclaycard are
>>moving from 0870 to 0844 for their customer services number. Suppose it
>>has to be applauded, but as the flyer says, 0844 will still incur a call
>>setup charge of 6p and then 5p/minute.
>>
>>http://www.barclaycard.co.uk/personal-home/customer-service/contact-list/index.html
>
>Im not sure it is to be applauded. Ofcom have announced that they
>will be forcing providers to charge the same for 0870 as is charged
>for geographic numbers, so this looks like a pre-emptive move by
>Barclaycard to protect their revenue stream.
>

> On Wed, 27 Feb 2008 13:28:54 +0000, Allan Gould
> wrote:
>
>>Had a flyer in with my statement today saying that Barclaycard are
>>moving from 0870 to 0844 for their customer services number. Suppose it
>>has to be applauded, but as the flyer says, 0844 will still incur a call
>>setup charge of 6p and then 5p/minute.
>>
>>http://www.barclaycard.co.uk/personal-home/customer-service/contact-list/index.html
>
> Im not sure it is to be applauded. Ofcom have announced that they
> will be forcing providers to charge the same for 0870 as is charged
> for geographic numbers, so this looks like a pre-emptive move by
> Barclaycard to protect their revenue stream.
>
> I rather doubt that their flyer admitted this!
>
>>At least they publish a
>>geographic number.
>
> In that case, I wonder why anyone would ever call their 0870 or 0844
> numbers? Are they relying on customer ignorance of call charges?
>
> Mike.

>
>>
>> Mike.
>
>
> Them +44 jobbies only work from abroad ;-)

> --
> Graham
>
> %Profound observation%
>