TELECOM 247

Hi folks,

I ordered Privacy at home last Saturday from BT and was told the
Caller ID would be on by Monday, Now it is Thursday night and no sign
of it. :(

Rung 150 they said ring 151, 151 said try *#234# which reports service
not avaliable, after being pushed from pillar to post (back to 150) I
have been informed that this service is not avaliable on my exchange
at present. :(

Now, I cannot understand why this cannot be provided on a modern
exchange ? apprantly I am connected to a AXE10 ? (Is this modern? )

Any help welcome.

Anan 7

Anan 7 wrote in message
news:ebf68571-6433-4f5c-82cb-55cd5944c085@m34g2000hsb.googlegroups.com...

Someone more clued up on the current situation will be along shortly (I
left the industry 9 years ago), but meanwhile I can tell you that the
AXE 10 is modern, being aka System Y.

--
Martin

Anan 7 wrote:

The activation code is the same for AXE10 as System X.
Possibly its not as easy to set up remotely, or
someone is just having a problem accessing it.

Jim wrote in message
news:13qn5q150166tc3@corp.supernews.com...



.... or theyve forgotten....

Anan 7 writes:


That depends on what you class as modern. BT started introducing AXE10s
in the mid 1980s.

Anan 7 wrote:

Ask them which page of the Price List says it isnt universally available.

Graham Murray wrote:

Anything with printed circuit boards...


Owain

Anan 7 wrote in message
news:ebf68571-6433-4f5c-82cb-55cd5944c085@m34g2000hsb.googlegroups.com...

I ordered Caller Display (i.e. payable service) a few weeks back, as I was
told that they no longer did the free service.

Tried about a week ago to order it through the BT website, and still no sign
of the free version showing on my account (Caller Display works fine though)

So I spoke to a BT offshore drone, and BT offshored drones manager this
evening. They have put through a new order which should go through after
28 days - I did double check that they didnt mean within 28 days.

I have been told at various points in the conversation that there are
technical issues with this service or that it is available but now only
chargeable or even it is no longer available and also (blatant lie this
one) there are no BT customers currently getting Privacy at Home free of
charge...

I did also get the drones manager to agree it was something to do with my
line type - I suspect I am WLR3, as whenever I call BT, they ask if it is a
new account and then say they have to pass me on to someone else...

Dont know if an insider can enlighten us all as to what all this means, but
I suspect it is related to your problem, somehow... I think there are
probably more commercial issues than technical issues with this one