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PostPosted: 2008-01-11 07:44:50
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Joined: 2008-01-11 07:44:50
Hi,
I am not up on telecoms but I ahve been tasked by my small company to
help get rid of Nuisance calls we are receiving.
Whats happening about 5 or 6 times a day is an automated call
displaying ISDN on the phones display is ringing on all the DDI No on
our system.
I have phoned our telephone maintenace company who said only the
telephone line people (NTL) can help.
I phoned them and they said only our telephone maintenace company can
help, so I am stuck in the middle not knowing what to do next.

Also on a PBX system is there a way that I can do a 1471 to see if I
can get the tel No of the people doing this.

Any help greatly appreciated..

hattersman


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PostPosted: 2008-01-12 09:03:36
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On Jan 11, 3:44 pm, geoffers wrote:
> Hi,
> I am not up on telecoms but I ahve been tasked by my small company to
> help get rid of Nuisance calls we are receiving.
> Whats happening about 5 or 6 times a day is an automated call
> displaying ISDN on the phones display is ringing on all the DDI No on
> our system.
> I have phoned our telephone maintenace company who said only the
> telephone line people (NTL) can help.
> I phoned them and they said only our telephone maintenace company can
> help, so I am stuck in the middle not knowing what to do next.
>
> Also on a PBX system is there a way that I can do a 1471 to see if I
> can get the tel No of the people doing this.
>
> Any help greatly appreciated..
>
> hattersman

With our VOIP system, merely displaying ISDN means that its an
external call. You should be able to have some sort of logging on your
PBX system, to find out what number is calling you, and then block
that number on the PBX. Like Graham says though, wed need more info,
specifically what system you are using


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PostPosted: 2008-01-14 03:33:41
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Joined: 2008-01-14 03:33:41
On Jan 12, 5:03


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PostPosted: 2008-01-14 16:08:01
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Joined: 2008-01-14 16:08:01
geoffers wrote in message
news:c99866f7-0f24-4452-8c6d-ae4d3ecd6523@k39g2000hsf.googlegroups.com...
On Jan 12, 5:03 pm, Steve Williamson wrote:
> On Jan 11, 3:44 pm, geoffers wrote:
>
>
>
>
>
> > Hi,
> > I am not up on telecoms but I ahve been tasked by my small company to
> > help get rid of Nuisance calls we are receiving.
> > Whats happening about 5 or 6 times a day is an automated call
> > displaying ISDN on the phones display is ringing on all the DDI No on
> > our system.
> > I have phoned our telephone maintenace company who said only the
> > telephone line people (NTL) can help.
> > I phoned them and they said only our telephone maintenace company can
> > help, so I am stuck in the middle not knowing what to do next.
>
> > Also on a PBX system is there a way that I can do a 1471 to see if I
> > can get the tel No of the people doing this.
>
> > Any help greatly appreciated..
>
> > hattersman
>
> With our VOIP system, merely displaying ISDN means that its an
> external call. You should be able to have some sort of logging on your
> PBX system, to find out what number is calling you, and then block
> that number on the PBX. Like Graham says though, wed need more info,
> specifically what system you are using- Hide quoted text -
>
> - Show quoted text -

Thanks for the two replys Graham and Steve.
The system is a Ascom Ascotel 2050SX. Our provider has logged onto
our system remotely and said he can see the calls, but the person/
Company doing them is with-holding their number??
let me know if this helps??
thanks Geoffers

You say these calls ring on all DDI, by which I assume you
mean all extensions. Are there any DDIs that are *supposed*
to ring all these extensions. Do you know the destinations
(phone, group of phones, autoattendent, etc.) of all your
DDIs, you could call them in turn and see if they go
where they are supposed to. Can you account for all
the DDIs your service provider assigned to your lines?
I have sometimes found spares that the end-user
was unaware of. Also, tell us all about these phantom
calls, like any tones beeps or clicks that you might
hear when answering.

--
Graham

%Profound observation%


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PostPosted: 2008-01-14 08:38:54
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Joined: 2008-01-14 08:38:54
On Jan 14, 4:08


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PostPosted: 2008-01-14 21:32:13
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Joined: 2008-01-14 21:32:13
On Mon, 14 Jan 2008 08:38:54 -0800, geoffers wrote:

> Theres not alot I can say about the calls. The ring tone is different
> when they call though??, and they are advertising cheap rate phone
> calls. Other than that there is no tones OR beeps.

Is it a recording of a female voice by any chance? Are you invited to
press a number if youre interested?

--
<http://ale.cx/> (AIM:troffasky) (UnSoEsNpEaTm@ale.cx)
21:31:31 up 9 days, 11:56, 2 users, load average: 1.18, 1.15, 1.10
2x Broadband/IT/Telecoms support positions in Newcastle city centre.
For more info call 0191 229 8870 and ask for Steve. No agencies.


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PostPosted: 2008-01-14 22:55:36
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Joined: 2008-01-14 22:55:36
Hi Graham,
No they just ring on the 10 designated DDI numbers, we do not have any
spares. There are no DDIs that ring other DDIs But there is a
night service between 5pm and 8am, it rings various phone but not
all the DDI nos are included on this. We have just selected one
internal ext number in each room.

Theres not alot I can say about the calls. The ring tone is
different when they call though??, and they are advertising cheap rate
phone calls. Other than that there is no tones OR beeps.
>
>
So they are real incoming calls, albeit recorded, and they
announce themselves with a different ring cadence to all
other calls and are directed to a different group of
extensions to other calls. **That is weird**

--
Graham

%Profound observation%


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PostPosted: 2008-01-15 01:47:07
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Joined: 2008-01-15 01:47:07
On Jan 14, 9:32


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